Note: The job is a remote job and is open to candidates in USA. Everforth Apex is an IT services company serving clients globally. The Regulatory Compliance & Data Quality Analyst will support telecommunications and broadband assistance programs by ensuring enrollment, eligibility, reporting, and operational data are accurate and compliant. The role involves data investigation, root-cause analysis, quality assurance, stakeholder collaboration, and resolution of compliance-related issues.
Responsibilities
- Develop a strong understanding of program regulations, operational requirements, and compliance standards
- Apply eligibility, enrollment, reporting, and validation requirements to operational processes
- Monitor compliance activities and identify potential risks
- Support audits, compliance reviews, and reporting activities
- Recommend corrective actions and process improvements
- Review customer records, transactions, and inbound data files
- Investigate processing errors, validation failures, and exception reports
- Identify data anomalies, inconsistencies, and accuracy issues
- Analyze trends and recurring operational problems
- Ensure program data meets established quality and compliance standards
- Process and respond to external program administration and oversight requests
- Research and troubleshoot operational and data-related issues
- Determine root causes across multiple areas, including:
- Internal systems and processes
- External agency interactions
- Data formatting and transmission issues
- Third-party vendor activity
- Business rule or process failures
- Document findings and recommend solutions
- Track issues through resolution and validate outcomes
- Partner with Compliance, Operations, Technology, and Business teams
- Communicate findings and recommendations to both technical and non-technical stakeholders
- Coordinate issue remediation efforts and follow-up activities
- Support ongoing process improvement initiatives
- Validate program transactions, reports, and data outputs
- Perform quality reviews of program-related activities
- Verify corrective actions effectively resolve identified issues
- Help establish controls that improve data quality, operational efficiency, and compliance outcomes
Skills
- Ability to analyze large volumes of data
- Strong attention to detail and data accuracy
- Experience identifying trends, patterns, and anomalies
- Strong problem-solving and root-cause analysis skills
- Ability to connect business processes with downstream data outcomes
- Demonstrated critical thinking and investigative capabilities
- Ability to clearly communicate findings and recommendations
- Strong written documentation and reporting skills
- Comfortable working with both technical and business stakeholders
- Ability to manage multiple investigations simultaneously
- Strong follow-through and documentation skills
- Capable of working independently in a remote environment
- Experience supporting regulatory or compliance-driven programs
- Experience analyzing operational, customer, or transactional data
- Knowledge of quality assurance methodologies and controls
- Telecommunications industry experience
- Experience with data validation, exception management, or error investigation
- Proficiency with reporting tools, spreadsheets, and data analysis techniques
- Experience in highly regulated industries is strongly preferred, including:
- * Telecommunications * Utilities * Healthcare * Insurance * Financial Services * Government Programs
Benefits
- Remote work in the U.S.
- Medical, dental, vision, life, disability, and other insurance plans
- Employee stock purchase program (ESPP)
- 401(k) program, with contributions typically available within 30 days of starting and a company match after 12 months of tenure
- Health Savings Account (HSA) on the HDHP plan
- SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
- Corporate discount savings program and other discounts
- On-demand training program
- Access to certification preparation and a library of technical and leadership courses, books, and seminars after 6+ months of tenure
- Certification discounts and other perks for associations including CompTIA and IIBA
- Dedicated customer service team for consultants to address questions around benefits and other resources
- Certified Career Coach
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