Note: The job is a remote job and is open to candidates in USA. LanceSoft, Inc. is a leading staffing firm in the US, and they are seeking a Data Analyst to enhance the customer onboarding experience. The role focuses on resolving data discrepancies, validating onboarding lists, and supporting operational transformation initiatives to improve efficiency and customer satisfaction.
Responsibilities
- Proactively validate customer onboarding lists prior to onboarding execution to reduce onboarding failures and improve first time-right onboarding outcomes
- Support customer onboarding readiness activities through creation, validation, and maintenance of customer-to-instrument pre-associations within Services Central
- Review non-matching Parent DUNS records through monitoring tools and order exceptions. Conduct detailed research and validation activities using internal DUNS management tools, SAP data, CRM systems, and external business reference sources to verify company information and resolve discrepancies
- Monitor and manage Freshdesk support tickets related to onboarding, DUNS validation, customer onboarding issues to ensure timely resolution and follow-up
- Perform AI / web research to confirm business legitimacy or clarify ambiguous DUNS data
- Resolve onboarding and master data issues by:
- Adjusting and correcting DUNS records within onboarding and master data tools
- Updating corresponding SAP customer master data and related system records as required
- Coordinating with internal support, compliance, or master data governance teams
- Escalating unresolved or compliance-related concerns through appropriate operational channels
- Notify customers when resolution or clarification is complete, if needed
- Coordinate communications and follow-up activities with customer-facing teams, onboarding specialists, and customers to ensure alignment on onboarding status, issue resolution, and onboarding readiness requirements
- Support operational transformation initiatives associated with ticketing process migration from Freshdesk to ServiceNow, including workflow validation, process documentation, testing support, and operational readiness activities
- Track onboarding trends, recurring data quality issues, and operational bottlenecks to support continuous improvement initiatives and scalable onboarding process enhancements
- Contribute to the development of standardized onboarding procedures, documentation, escalation paths, and operational best practices to improve overall onboarding efficiency and customer support scalability
Skills
- Strong analytical and data research skills
- Experience with SAP, Freshdesk, ServiceNow, CRM systems, and C4S
- Strong organizational and ticket management abilities
- Business acumen to understand customer structures, partnerships, and onboarding requirements
- Problem-solving and critical-thinking skills to resolve data and onboarding issues efficiently
- Strong written and verbal communication skills for customer and cross-functional coordination
- Attention to detail and focus on data accuracy and first time-right onboarding
- Ability to manage multiple priorities in a fast-paced operational environment
- Experience working cross-functionally with customer-facing and support teams
- Familiarity with AI/web research tools for business validation and data verification
Benefits
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
Company Overview