Note: The job is a remote job and is open to candidates in USA. Entelligence is hiring a Cybersecurity Practice Manager for its Palo Alto Networks Professional Services Practice. The role leads consultant performance, utilization, staffing, customer delivery, and technical development to ensure strong customer outcomes.
Responsibilities
- Lead, coach, and manage Palo Alto Networks consultants and architects
- Own consultant performance, engagement, retention, and accountability
- Conduct performance reviews, address underperformance, and develop technical capabilities
- Drive certification attainment, mentoring, and career development
- Own billable utilization and productivity for assigned consultants
- Manage assignments, availability, redeployment, and capacity
- Partner with Recruiting on hiring, interviewing, and onboarding
- Escalate significant staffing risks with recommended solutions
- Own engagement health, delivery quality, and customer satisfaction
- Ensure consultants meet customer commitments and delivery standards
- Resolve operational delivery issues and implement corrective actions
- Escalate strategic, contractual, and financial risks to the Practice Director
- Guide technical teams across Palo Alto Networks cloud security and security operations solutions
- Track consultant performance, utilization, project health, and customer satisfaction
- Identify operational improvements that strengthen delivery efficiency and customer outcomes
Skills
- 8+ years of experience in cybersecurity, cloud security, consulting, professional services, or enterprise technology
- 3+ years leading technical consultants, architects, engineers, or cybersecurity professionals across geographically distributed teams
- 2+ years of experience overseeing managing professional services project portfolios, resource utilization, staffing, and customer delivery
- Experience coaching and developing technical talent and resolving customer escalations
- Working knowledge of either cloud security (CNAPP, CSPM, workload protection, vulnerability management) or security operations (SIEM, XDR/EDR, SOAR, threat detection, incident response, SOC transformation)
- People Leadership: Coach, develop, and hold consultants accountable for wins and development
- Delivery Operations: Manage engagement of health, quality, and customer satisfaction
- Utilization Management: Maximize consultant productivity and billable utilization
- Technical Leadership: Maintain technical credibility with customers and guide cybersecurity consultants across cloud security and security operations
- Talent Development: Build technical capabilities, certifications, and retention programs
- Staffing Management: Anticipate demand and coordinate assignments and onboarding
- Operational Excellence: Execute standards, track performance, and improve processes
- Escalation Management: Resolve delivery issues and escalate significant risks
Benefits
- Remote work arrangement
Company Overview
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