Note: The job is a remote job and is open to candidates in USA. eSimplicity is a modern digital services company that partners with government agencies to improve services and protect the well-being of Americans. The Cyber Business Analyst will support help desk and customer service operations for a large-scale Palantir Foundry SaaS data analytics platform by providing Tier 1 triage, Tier 2 troubleshooting, data integration support, user assistance, and process improvement.
Responsibilities
- Attend Project Meetings: Participate in calls to identify new data sources or additional data required to support ongoing platform work
- Schedule Meetings: Coordinate meetings with data source owners and requestors to determine the best approach, establish connections, document processes, and integrate data
- Provide Tier 1 triage and Tier 2 troubleshooting/support for data analytics workflows, platform functionality, user issues, and operational incidents within Palantir Foundry
- Support users working with data pipelines, analytic workflows, data models, and operational datasets by identifying, troubleshooting, and resolving platform and data-related issues
- Work within both code-based and low-code/no-code solutions across the platform to support analytic development, operational workflows, and user requirements
- Support and troubleshoot data integration capabilities, including REST API connectivity, data ingestion/export processes, and system-to-system integrations
- Collaborate with data scientists, data engineers, analysts, and platform administrators to resolve complex technical and data-related issues
- Document troubleshooting procedures, recurring issues, operational processes, and user support guidance to improve platform sustainment and support operations
- Support continuous improvement efforts related to platform usability, operational efficiency, data reliability, and analytic workflow optimization
- Leverage collaboration tools such as Slack, Teams, Outlook, Sharepoint to communicate, document, and share information across the team
- Create documentation repositories and standard operating procedures for help desk actions. Create processes for automation of reoccurring issues to more efficiently use resources
- Collaborate with ISSM Team: Provide the ISSM team with up-to-date and accurate information on each data source request to facilitate the Approval Official (AO) approval process
- Prioritization for CCB Board: Offer prioritization for data connections to the CCB board, which directs the ISSM and engineering teams efforts to finalize connections
- Support Engineering Team: Assist in restoring degraded connections through password resets, identifying points of contact (POCs), and scheduling troubleshooting sessions
- User Forum Support: Respond to questions on the Teams "User Forum" or seek input from the engineering team for accurate responses
- Facilitate Engineering Inquiries: Assist the engineering team with data-related questions by coordinating discussions between engineers and data SMEs for each connected data source
- General Account Management: Create and configure user accounts with appropriate access levels; provide user support, including addressing account-related issues; manage user access to ensure compliance with security protocols, ect
- Review migration plans of any data sources and update documentation. Ensure that Engineers members follow data connection processes. Define and operate the organization's data management tools
Skills
- Top Secret Security Clearance
- Minimum of 4-7 years of experience
- Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineer, Data Science)
- Experience working in a government headquarters staff, preferably in support of the Department of Defense or Air Force
- Understanding data governance, data integration, and data quality management
- Knowledge of cybersecurity protocols, particularly related to data protection and compliance (e.g., ATO, PIA, MOA, DSA)
- Awareness of government procedures and protocols, especially those relevant to data sharing and collaboration
- Strong verbal and written communication skills to effectively coordinate with data source owners, requestors, and engineering teams
- Ability to work independently and as a part of a team
- Ability to manage multiple data connection projects, prioritize tasks, and ensure timely completion
- Knowledge of data analytics principles, data modeling concepts, and enterprise data environments
- Knowledge of REST API technologies, Swagger/OpenAPI documentation, and data integration methodologies
- Knowledge of cloud-based or enterprise-scale analytics platforms and modern data architectures
- Skill in Python, SQL, PySpark, and TypeScript/JavaScript for troubleshooting and supporting analytic and operational workflows
- Skill in analyzing datasets, identifying data quality issues, troubleshooting pipeline failures, and resolving platform-related incidents
- Ability to support users within a complex data analytics ecosystem and communicate technical findings to both technical and non-technical stakeholders
- Ability to quickly learn new analytic tools, platform capabilities, and operational support processes within Foundry
- Ability to manage multiple support requests, prioritize operational issues, and work effectively in a fast-paced support environment
- Remote Work with travel to Pentagon DC and Los Angeles AFB CA
- Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by manager
- Occasional travel for training and project meetings. It is estimated to be less than 5% per year
- Experience with Palantir Foundry is highly desired
- Experience with data engineering concepts including data lineage, data transformations, data cleansing, ELT processes, and pipeline troubleshooting is highly desired
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement benefits
- Paid time off
- Paid holidays
- Life and disability insurance
- Additional wellness and employee support programs
- Remote (or hybrid depending on the role and program) work environment operating within the Eastern time zone
Company Overview