Note: The job is a remote job and is open to candidates in USA. The company is a cutting-edge cloud security company developing a next-generation platform for identifying and prioritizing critical risks using real-time runtime context. The Lead Technical Support Engineer will troubleshoot complex technical issues, collaborate with R&D and Product teams, build customer relationships, and support customer success through guidance and documentation.
Responsibilities
- Troubleshoot and resolve complex technical issues, ensuring exceptional customer satisfaction
- Collaborate with R&D and Product teams on escalations and continuous improvement
- Build strong relationships with customers, providing guidance and product education
- Document solutions and maintain a proactive, professional approach to customer success
Skills
- 4+ years' experience in Technical Support, Technical Account Management, or similar roles (not internal IT support)
- Strong experience with MySQL, Linux, Kubernetes, Docker, and cloud environments
- Knowledge of OpenSearch, Grafana, and other analysis tools
- Excellent communication skills and a passion for cloud and cybersecurity innovation
Benefits
- Fully remote role for someone based on the US West Coast
Company Overview