Note: The job is a remote job and is open to candidates in USA. CXM Group is a regulated global fintech group and institutional liquidity provider. The Customer Support Specialist will support clients using the company’s trading platforms by managing communications, resolving account and technical issues, maintaining CRM records, and coordinating with internal teams to ensure customer satisfaction.
Responsibilities
- Effectively manage company communication channels, including live chat, emails, and phone calls
- Identify and assess customers’ needs to ensure a high level of satisfaction
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
- Provide timely and accurate support to clients within the specified time frame
- Maintain and update CRM records with all customer interactions and actions taken
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
- Work independently as well as collaboratively in a team environment
- Adhere to standard operating procedures and company policies at all times
Skills
- Proven experience in a customer support or client service role
- Excellent command of English and Thai both spoken and written
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Strong phone communication skills with active listening abilities
- Ability to work under pressure and meet tight deadlines
- Excellent communication, problem-solving, and presentation skills
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)
- Previous experience or background in Forex trading or the financial markets is a strong advantage
Benefits
- KPI bonus
- Night shift allowance
- Growth opportunities
- Collaborative team
- Remote work
- Modern tech stack
- Meaningful autonomy in how you approach challenges
Company Overview