Note: The job is a remote job and is open to candidates in USA. Crossing Hurdles is seeking customer support professionals to participate in a 30-minute virtual interview about ServiceNow workflows. The role involves discussing daily support processes, ServiceNow ticket management, workflow choices, and challenges associated with high request volumes.
Responsibilities
- Participate in a 30-minute virtual interview via a remote video call
- Walk through daily customer support and service workflows
- Candidates must be at least 21 years old
- Detail specific features or modules relied on during shifts
- Discuss primary challenges faced when managing high volumes of requests
Skills
- Candidates must be at least 21 years old
- Current professional experience in customer support or service desk operations
- Hands-on experience using ServiceNow for day-to-day ticket management
- Comfortable discussing workflow choices and pain points in a virtual interview
Company Overview