Note: The job is a remote job and is open to candidates in USA. Vitu is a company developing Vehicle-to-Government technology and services for the motor vehicle industry. The Customer Support Specialist I assists customers through phone, email, chat, inbound call queues, and ticketing systems, providing Tier 1 support and resolving fulfillment, billing, account management, technical, and configuration issues.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Receive and respond to customer requests via the inbound call queue and support ticketing systems
- Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern
- Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution
- May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction
- Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information
- Document customer inquiries, status, and resolution
- Work across teams when needed and follow up with customers to resolve issues satisfactorily
Skills
- High school diploma or equivalent
- Proven customer support or client service experience
- Strong phone, email contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Associate's or Bachelor's degree
- Familiarity with CRM systems and practices
- Experience in title, registration, DMV, or dealership
- Technical support experience
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
Company Overview