Note: The job is a remote job and is open to candidates in USA. Teamworks is a sports technology company seeking a Customer Support Specialist I to deliver responsive, detail-oriented support for its financial product suite. The role involves troubleshooting customer issues, managing support cases, fulfilling technical requests, protecting sensitive information, and resolving payments-related questions and disputes.
Responsibilities
- Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues
- Understand customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner
- Manage a queue of cases, prioritizing issues based on severity and customer impact
- Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration
- Handle sensitive information and enforce data security measures to protect all information
- Coordinate with internal stakeholders to ensure products are improving and customer needs are being met
- Answer simple and complex financial transaction questions accurately and efficiently
- Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions
- Understand and explain the complete transaction cycle to both internal and external stakeholders
Skills
- • Bachelor's degree
- • 2+ years of experience in a customer-facing role
- • Availability and willingness to provide coverage on evenings and weekends
- • West coast timezone preferred
- • Experience in the athletics industry
- • Knowledge of NIL and the current collegiate athletic landscape
- • History of working with athletic camp payments or university/college payments
- • Experience working for a payments-based company such as credit card processing, e-wallet, digital goods, banking, or other payments-related businesses
Benefits
- A career that grows as the company does
Company Overview