Note: The job is a remote job and is open to candidates in USA. Eagleview is a leading provider of aerial imagery, property insights, and software that transform the way people work. The Customer Support Specialist I will answer customer inquiries via email, live webchat, and phone, focusing on resolving issues efficiently and providing excellent service. This role requires strong communication skills and the ability to work independently while adhering to performance standards.
Responsibilities
- Answer inbound calls, emails, and chats from potential customers and existing clients
- Quickly assesses customer issues to provide accurate support
- Explores and understands customers’ needs and exceeds their expectations
- Complete all required training courses and stay informed about company news and department processes and procedures
- Maintains a high standard of professionalism with our customers
- Adheres to department performance goals and production standards
- Work independently with confidence and sound judgment, while collaborating with a supportive team and knowing when to escalate critical customer issues for optimal resolution
- Maintains individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
- Ability to execute Tier One responsibilities such as order entry and basic account management and post-delivery support tasks with coaching
- Other duties as assigned
Skills
- Minimum of 1 year of Customer Service experience
- Minimum of 1 year of experience with Salesforce or other CRM applications
- Must be at least 18 years of age (Required)
- High School Diploma or equivalent (GED) (Required)
- Weekend Availability on Saturday & Sunday (Required)
- Able to work in a fast-paced environment and easily pivot with changing business needs
- Knowledgeable with Microsoft Office Suite (Excel, Outlook, and Word)
- Computer-savvy and able to navigate multiple applications at the same time
- Able to work under pressure and remain flexible to changing schedules and demands
- Robust verbal and interpersonal communication skills
- Detail-oriented, organized, and able to multitask
- Capable of managing challenging customers and building rapport
- Able to deescalate issues efficiently and appropriately
- Robust problem-solving and analytical skills
- Able to work independently with minimal supervision
Benefits
- All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Health Savings Account
- Life Insurance
- Employee Assistance Program
- Pet Insurance
- Company-Provided Equipment: Laptop
- Company-Provided Equipment: Docking Station
Company Overview