```html
About worksphere
worksphere is a global leader in the travel and transportation industry, delivering seamless experiences to millions of passengers every day. With a commitment to innovation, safety, and customer delight, worksphere continuously invests in cutting‑edge technology platforms that power its digital ecosystem. As part of our ongoing digital transformation, we are expanding the team that manages our core Customer Data Platform (CDP) – a critical hub that powers personalized journeys, real‑time insights, and operational excellence across the organization.
Why This Role Matters
Our Remote Customer Support Specialist – Data Platform Operations plays a pivotal role in ensuring the worksphere CDP runs smoothly, supports internal stakeholders, and delivers the data‑driven experiences our customers expect. If you thrive on solving complex technical challenges, love translating technical concepts for non‑technical audiences, and enjoy a flexible remote work environment, this is the opportunity for you.
Key Responsibilities
- Maintain and monitor the worksphere Experience Platform (AEP) CDP to proactively identify and resolve platform‑related incidents.
- Support the onboarding of new data pipelines, configurations, and ongoing maintenance activities within the platform.
- Provide expert guidance and troubleshooting assistance to internal teams regarding data ingestion, transformation, and real‑time CDP processes.
- Investigate and remediate technical issues, collaborating closely with IT, engineering, and product teams to implement effective solutions.
- Stay current with emerging trends, best practices, and new features of the worksphere Experience Platform, ensuring the organization leverages the latest capabilities.
- Conduct regular health checks and performance reviews to guarantee optimal platform utilization and data quality.
- Design and deliver training sessions, workshops, and documentation that empower non‑technical stakeholders to use the CDP effectively.
- Partner with worksphere Support and Consulting teams to drive product enhancements, workarounds, and continuous improvement initiatives.
- Document incident resolutions, create knowledge‑base articles, and contribute to standard operating procedures.
- Assist with compliance and data‑privacy initiatives, ensuring that platform operations align with internal policies and regulatory requirements.
Essential Qualifications
- Demonstrated experience working with data platforms, preferably the worksphere Experience Platform or comparable solutions such as Salesforce C360.
- Strong technical troubleshooting skills, with the ability to diagnose and resolve complex platform issues.
- Excellent communication abilities; capable of translating technical concepts into clear, actionable language for non‑technical audiences.
- Solid analytical mindset with a focus on data integrity, performance metrics, and continuous improvement.
- Commitment to personal and team safety, data security, and compliance standards.
- High school diploma, GED, or equivalent; additional certifications or coursework in data management, computer science, or related fields are a plus.
- Legal authorization to work in the United States and age of at least 18 years.
Preferred Qualifications & Skills
- Bachelor’s degree or higher in Business, Computer Science, Information Systems, or a related discipline.
- Hands‑on experience with large‑scale data platforms, including data ingestion, transformation, and real‑time streaming.
- Proven track record of managing and executing complex, enterprise‑level platform implementations.
- Deep understanding of data governance, data quality frameworks, and best practices for data stewardship.
- Experience in a fast‑paced, technology‑driven environment such as e‑commerce, fintech, or digital travel services.
- Familiarity with scripting languages (e.g., Python, SQL) and automation tools to streamline platform operations.
- Ability to work collaboratively across cross‑functional teams, including product, engineering, security, and business analytics.
Core Competencies for Success
- Problem Solving: Ability to dissect complex technical problems, identify root causes, and implement sustainable fixes.
- Communication: Clear, concise, and persuasive communication style, both written and verbal, tailored to diverse audiences.
- Customer‑Centric Mindset: Passion for delivering exceptional internal service that ultimately enhances the end‑customer experience.
- Adaptability: Comfortable navigating a rapidly evolving technology landscape and shifting priorities.
- Team Collaboration: Strong interpersonal skills that foster trust, knowledge sharing, and collective success.
- Continuous Learning: Proactive approach to staying up‑to‑date with industry trends, certifications, and emerging tools.
Career Growth & Learning Opportunities
worksphere invests heavily in the professional development of its employees. In this role, you will have access to:
- Mentorship from senior data architects and platform engineers.
- Sponsored certifications for the worksphere Experience Platform and related data technologies.
- Cross‑functional project exposure, allowing you to broaden expertise in analytics, product development, and digital transformation.
- Leadership pathways that can lead to senior technical specialist, platform manager, or data strategy roles.
- Internal learning portals, webinars, and conference attendance to keep your skill set future‑ready.
Work Environment & Culture at worksphere
We believe that a supportive, inclusive, and flexible work environment fuels innovation. Our remote‑first policy empowers you to work from anywhere while staying connected through regular virtual stand‑ups, collaborative tools, and occasional on‑site gatherings at our Atlanta headquarters. worksphere celebrates diversity, encourages open dialogue, and rewards initiative. Employees enjoy:
- Flexible scheduling and the ability to balance personal commitments with professional responsibilities.
- A culture of recognition where achievements are celebrated publicly and rewarded appropriately.
- Employee resource groups that champion inclusion, mental health, and community outreach.
- State‑of‑the‑art collaboration platforms that make remote teamwork seamless and productive.
Compensation, Perks & Benefits
We offer a competitive hourly rate of $35 per hour, complemented by a comprehensive benefits package designed to support your health, wealth, and well‑being:
- Medical, dental, and vision coverage with multiple plan options.
- Life and short‑/long‑term disability insurance.
- Generous 401(k) plan with company match and automatic enrollment.
- Paid time off, holidays, and flexible leave policies.
- Employee travel privileges, including discounted and complimentary flight miles.
- Wellness programs, mental‑health resources, and employee assistance services.
- Technology stipend for home office setup and ongoing equipment upgrades.
How to Apply
If you are a motivated, technically skilled professional who thrives in a dynamic, data‑driven environment, we want to hear from you. Join worksphere and become a key contributor to the platform that powers the future of travel.
Ready to Take the Next Step?
Submit your resume and a brief cover letter highlighting your relevant experience with data platforms and customer support. Our recruiting team will review your application promptly and reach out to discuss next steps.
``` Apply for this job