HGS Climate Product Generalist
Primarily remote; But valuable to be located in St. Louis area to attend various client meetings.
HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and over three decades of experience we consistently ensure our clients deliver exceptional results. We have been supporting Bayer Crop Science for over 25 years. Feel free to reach out with interest and resume to HGS.Bayer Crop Science Senior Team Lead: Andrea Davis, andrea.davis.ext@bayer.com
Our HGS Bayer Crop Science Product Generalist supporting Bayer's Climate LLC division, is responsible for providing best-in-class product support for all Climate FieldView users in North America via phone, email and live chat to end-users.
Principal Duties and Responsibilities
Field inbound communications from North American farmers, Climate dealers, and Climate field sales teams on product support related issues. These calls will include support requests for FieldView setup, installation, in-field operation, and troubleshooting of in-field breakdowns.
Timely respond to all inquiries and call-back requests
Track all customer interactions in Salesforce
Troubleshoot technical issues to establish the root cause of problems and escalate the issue to the appropriate support team if necessary
Develop and maintain working product knowledge for all Climate FieldView products
Provide evening/weekend support as needed during peak planting and harvest seasons
Minimum Job Requirements: (Education, Experience, Skills)
Bachelor's Degree in an Agricultural, Computer Science or Business-related field preferred
Excellent time management and problem-solving skills
Effective communicator
Strong writing skills
Positive attitude & highly motivated
Flexible to adapt as priorities change
Experience working in the Google Suite environment
Experience working in the Salesforce environment
Experience working with Ag equipment below is a plus:
Planters, combines, air seeders, or sprayers
Original equipment monitors (OEM) such as John Deere, Case IH, and Ag Leader
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: Remote