Note: The job is a remote job and is open to candidates in USA. reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Customer Support Specialist will act as a technical reputed company for Newborn Screening scientists, diagnosing and resolving issues across next-generation sequencing workflows and collaborating with cross-functional teams to advocate for customer needs.
Responsibilities
• Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions
• Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control
• Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs
• Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities
• Partner with the sales team to support software product demonstrations and technical evaluations
Skills
• Bachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field
• 2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes
• Strong communication and problem-solving skills
• 40% Travel
• Experience in clinical genetics laboratory (Bioinformatics for sequencing)
• Experience in / understanding of a Newborn Screening laboratory setup will be an advantage
• Background supporting NGS analysis pipelines or clinical genomics software in a customer-facing role
• Familiarity with cloud computing
• Masters degree in bioinformatics, computational biology
Benefits
• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan
Company Overview
• Accelerating science. Transforming health. Expanding human potential. This is reputed company. It was founded in 2022, and is headquartered in Waltham, Massachusetts, USA, with a reputed company of 10001+ employees. Its website is https://www.reputed company.com/.
Company H1B Sponsorship
• reputed company has a track record of offering H1B sponsorships, with 3 in 2025, 4 in 2024. reputed company note that this does not guarantee sponsorship for this specific role.
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