Careerscape is recruiting on behalf of our client, a growing company that puts customers first, for a full-time, fully
Remote Chat Support Agent
. This is a great entry point into a customer service career, with paid training, clear paths for advancement, and the flexibility of working from home.
The day-to-day is fast-paced and friendly. You will be the first point of contact for customers, answering questions in real time through live chat, solving problems, and leaving people happier than when they arrived. Those who thrive here are clear written communicators, patient under pressure, and enjoy helping others while working independently from a home office.
COMPENSATION The
salary range
for this role is
$64,000 - $82,000 per year
, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
Respond to customer inquiries through live chat in a prompt, professional, and friendly manner
Handle multiple chat conversations at the same time while maintaining quality and accuracy
Troubleshoot common product, account, and billing issues and guide customers to resolutions
Use the knowledge base and internal tools to find accurate answers quickly
Document every customer interaction clearly and accurately in the CRM system
Escalate complex or sensitive issues to the appropriate team members with full context
Identify recurring customer issues and share feedback with the support team
Meet or exceed targets for response time, customer satisfaction, and quality
Follow company policies and protect customer privacy and data at all times
Requirements
High school diploma or equivalent required; some college is a plus
Six months or more of customer service, retail, or related experience preferred
Excellent written communication skills with strong grammar and spelling
Typing speed of 40 words per minute or higher with good accuracy
Comfortable using computers, chat platforms, and web-based software
Ability to multitask and stay calm and positive in a fast-paced environment
Reliable high-speed internet and a quiet, dedicated home workspace
Ability to work a scheduled shift, including some evenings or weekends as needed
Austin, Texas area residency preferred
Benefits
Medical, dental, and vision insurance
401(k) plan with company match
Paid time off and paid holidays
Paid training and onboarding
Fully remote work from home
Equipment provided or home-office stipend
Career growth and promotion opportunities
Employee assistance program and wellness resources
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.