Note: The job is a remote job and is open to candidates in USA. A Full Renovation LLC is seeking a Customer Support Specialist to manage customer communications and support routine issue resolution. The role involves documenting service activity, resolving straightforward requests through established procedures, escalating complex issues, and protecting customer information in a remote environment.
Responsibilities
- Respond to customer questions using clear, professional, and accurate communication
- Document contacts, case details, actions taken, and follow-up requirements in the assigned system
- Review available account or case information before providing routine guidance or updates
- Resolve straightforward requests using documented procedures and escalate issues that require additional authority or expertise
- Maintain ownership of open items until they are resolved, transferred, or scheduled for follow-up
- Protect customer information and follow verification and data-handling requirements
Skills
- Working knowledge of Customer Support, Email Support, and Live Chat
- Ability to apply Troubleshooting and CRM accurately in assigned work
- Strong written communication, documentation, and attention to detail
- Ability to organize priorities, follow defined procedures, and raise questions when source information is unclear
- Comfort working independently and collaborating through shared digital tools in a remote environment
Benefits
- Remote work arrangement
Company Overview