Note: The job is a remote job and is open to candidates in USA. Russell Tobin is a staffing and recruiting agency connecting professionals with companies across multiple industries. The company is seeking an entry-level Customer Support Specialist to make outbound calls, handle inbound calls and emails, verify references and rental histories, document information accurately, and manage escalated cases while following established guidelines.
Responsibilities
- Make primarily outbound calls, as well as handle inbound calls and emails
- Contact professional and personal references to collect and verify information
- Conduct rental and tenant history verifications with landlords
- Accurately document information across multiple systems
- Follow up and probe effectively to obtain complete information
- Handle escalated cases while maintaining professionalism and accuracy
- Maintain quality and accuracy while following established guidelines
Skills
- • 6+ months of customer service or call center experience
- • Previous data entry experience
- • Strong verbal and written communication skills
- • Excellent attention to detail and active listening skills
- • Ability to multitask and navigate multiple computer applications
- • Strong organizational and problem-solving skills
- • 40+ WPM required
- • High School Diploma or equivalent
Benefits
- Fully remote position
- Paid weekly
- Possibility of extension and conversion after the 6+ month contract
- PrideGlobal and its affiliates offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Company Overview