Note: The job is a remote job and is open to candidates in USA. LeagueApps provides a SaaS platform and community for youth and local sports organizations. The Customer Support Specialist will serve as a primary partner contact, troubleshoot platform and technical issues, communicate product guidance, maintain support resources, and collaborate across teams to deliver an excellent service experience.
Responsibilities
- Serve as the primary point of contact for partner inquiries, delivering fast, clear, and empathetic guidance
- Troubleshoot platform questions and technical issues, resolving them independently when possible and escalating when appropriate
- Capture and share customer insights, trends, and feedback to help inform product improvements and partner experience enhancements
- Maintain and improve internal and external support resources, including help articles and instructional content
- Communicate product updates and best practices to partners in simple and digestible ways
- Collaborate with Customer Success, Product, and Engineering teams to ensure smooth and timely issue resolution
- Contribute to team CSAT results by consistently delivering a high quality service experience that meets or exceeds customer satisfaction expectations
Skills
- One or more years of experience in a customer facing role within a service or support environment
- Strong verbal communication skills with the ability to stay calm, clear, and solutions focused
- Excellent written communication skills for email and chat interactions
- Technically adept and quick to learn new systems and tools
- Comfortable working in a fast moving, collaborative environment
- Experienced with spreadsheets and basic image editing tools
Benefits
- Medical, Dental, Vision coverage, HSA
- Commuter Benefits
- Home-Office Stipend
- Sports Leagues subsidies for employees and their children
- Cell phone and gym subsidies
Company Overview