Note: The job is a remote job and is open to candidates in USA. HCLTech is a technology company seeking a Customer Service Representative to support their healthcare-related customer service operations. The role involves handling customer inquiries, managing difficult situations, and providing support remotely following initial training in El Paso, Texas.
Responsibilities
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates
- Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations
- Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs
- Ability to navigate through multiple systems and job aids while responding to the customer’s inquiry
- Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.)
- Ability to manage difficult, irate or emotional situations while maintaining composure; ability to multi-task; excellent time and process management skills; ability to handle conflict and balance the needs of the program and the team; demonstrates strong leadership skills
- This position may require participation in and possible travel to training sessions, completing self-study, certification and call monitoring
- This position requires completion and certification of all program-related training
- While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must occasionally lift and/or move up to 15 pounds
Skills
- HS Diploma or GED
- Language Skills: \ •MUST BE FLUENT IN BOTH SPAN/ENG \• Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations
- Computer/Technical Skills: Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs
- Ability to navigate through multiple systems and job aids while responding to the customer's inquiry
- Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.)
- Other Skills and Abilities: Ability to manage difficult, irate or emotional situations while maintaining composure; ability to multi-task; excellent time and process management skills; ability to handle conflict and balance the needs of the program and the team; demonstrates strong leadership skills
- This position may require participation in and possible travel to training sessions, completing self-study, certification and call monitoring
- This position requires completion and certification of all program-related training
- While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee must occasionally lift and/or move up to 15 pounds
- This position is REMOTE following a 2-3 week training in our El Paso Office, with occasional travel onsite, as needed. i.e. Team/Client Meetings, Trainings, or Technical Support
- Customer service experience in a healthcare environment preferred
Benefits
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
- 10 paid holidays per year
- Performance-based bonuses subject to company policies
- Transparent communication with senior-level employees
- Learning and career development programs at every level
- Opportunities to experiment in different roles or pivot industries
- Remote work following a 2-3 week training in the El Paso Office, with occasional travel onsite as needed
Company Overview
Company H1B Sponsorship