Note: The job is a remote job and is open to candidates in USA. Insight Global is assisting a client with hiring a remote Customer Support Specialist for a healthcare contact center. The role serves as a first point of contact for inbound calls, assessing caller needs, documenting information for intake and care coordination, explaining next steps, and escalating urgent or safety-related situations appropriately.
Responsibilities
- Actively listening with empathy to assess caller needs while helping to de-escalate emotionally charged situations
- Collecting and accurately documenting essential information to support intake, triage, and care coordination
- Clearly explaining next steps, setting expectations, and providing guidance or pre-arrival instructions when appropriate
- Identifying and responding to urgent situations, including potential life-threatening risks or concerns of self-harm or harm to others, and escalating appropriately to ensure safety
- Monitor the availability and status of field and virtual care resources, responding promptly to emergency alerts and support requests
Skills
- 1+ year of experience in a healthcare contact center
- Healthcare background is required (e.g., insurance agents, healthcare call centers)
- Prior HIPAA‑compliant work environment
- Experience supporting patient or member interactions
- Comfortable with behavioral health
- Stable work history
Company Overview
Company H1B Sponsorship