Note: The job is a remote job and is open to candidates in USA. apree health is building an integrated health network and health navigation platform that connects members with health vendors, benefits resources, and care services. The Customer Support Specialist will assist customers with healthcare navigation, appointments, benefits, account access, and related concerns through multiple communication channels while documenting interactions and maintaining service quality and HIPAA compliance.
Responsibilities
- Respond to inquiries via email, phone, live chat, asynchronous messaging, etc
- Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
- Take ownership of resolving customer service and healthcare navigation issues
- Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
- Keep customer information confidential and in compliance with HIPAA regulations
- Manages case backlog attentively and documents each interaction in Salesforce
- Exercises problem resolution skills when handling customer concerns using various internal tools
- Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
- Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST
Skills
- Must be able to start on Sept 28 , 2025, and be present for all training for the following six weeks
- Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered
- Must complete 6 weeks of training with 100% attendance
- Appointments, strong organizational skills, and the ability to solve problems
- Two years of proven customer service and/or patient care experience
- Strong communication skills, both verbal and written
- Tech savvy- the ability to use and navigate members with our mobile technology
- Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
- High school diploma required or equivalent
- 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
- Medical office experience preferred but not required
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- Spanish speaking and writing skills are a plus
Benefits
- Training is fully paid
- Benefits start on day one
- Hybrid/remote shift
- Medical, dental & vision insurance starts 1st day
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
- Fun, friendly, and unique culture – Bring your whole self to work every day!
Company Overview
Company H1B Sponsorship