Note: The job is a remote job and is open to candidates in USA. Allego is a rapidly growing SaaS technology company and creator of the market-leading Revenue Enablement Platform. The Customer Support Specialist will manage inbound technical support and service requests, troubleshoot customer issues, assist with system provisioning and content creation, and escalate requests to appropriate teams while helping customers use Allego features effectively.
Responsibilities
- Resolving inbound Customer Support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings
- Identifying customer needs and helping customers to leverage specific Allego features
- Analyzing and reporting product challenges and enhancements to Allego’s Product Team
- Provisioning new customer systems
- Assisting with supplemental content creation and transformation
- New Allego system creation
- Contributing to the Allego Training and Knowledge Base by authoring email templates and articles to help customers
- Escalation of requests to the Advanced Support, Customer Success contact, or Operations team
Skills
- Excellent communication, strong writing skills, and a passion for problem-solving
- Prior troubleshooting experience
- Detail-oriented and driven by quality
- Ability to operate in an extremely fast-paced and evolving start-up environment
- Bachelor's degree or equivalent experience required
- Experience with SAAS is preferred
- Experience using a CRM (Zendesk) is preferred
Benefits
- Secure payments
- Access to benefits packages, including health benefits
- Work fully remotely
Company Overview