Note: The job is a remote job and is open to candidates in USA. Klinger Insurance Group is a US insurance agency seeking a Customer Support Specialist to serve as the first point of contact for clients. The role involves handling inbound calls, assisting with basic policy-related requests, maintaining accurate client information, and supporting the service team with administrative follow-ups.
Responsibilities
- Answer inbound calls with a professional and friendly tone
- Assist clients with basic requests (policy questions, updates, documents)
- Accurately manage client information in our systems
- Support the service team with follow-ups and administrative tasks
- Ensure a smooth and positive experience for every caller
Skills
- Minimum of 3 years of experience in a customer support or customer service role is required
- Strong written and spoken English
- Ability to work US business hours (EST)
- Reliable internet connection with a backup plan (100 MBPS above internet speed/ LAN Cable for internet)
- Quiet, distraction-free workspace with a Noise Canceling Headset
- Back-up Power Source
- At least 2 Monitor Set up and a back up Computer
- Previous insurance or customer service experience is a plus, but training is provided
Benefits
- Paid US holidays (available after 6 months period)
- Paid Time Off (available after 6 months period)
- Hands-on training and clear processes
- Long-term stability with a growing US insurance agency
- Opportunities for career growth and professional development.
- A positive, supportive and collaborative work environment.
- Permanent Work From Home
- Fixed weekends off
- Early out every Friday
- Work Life Balance
- Opportunity for bonuses (Depending on performance, attendance and productivity)
Company Overview