Note: The job is a remote job and is open to candidates in USA. Career Group is a fast-growing financial technology company specializing in consumer lending solutions for the residential solar and home improvement industries. They are seeking a Bilingual Customer Support Agent to provide exceptional Tier 1 support to customers and business partners, focusing on troubleshooting both customer service and technical issues.
Responsibilities
- Provide phone, email, and chat support to customers and business partners in both English and Spanish
- Troubleshoot customer inquiries and technical issues while delivering timely, high-quality service
- Collaborate with internal teams to resolve customer concerns and support ongoing account management
- Maintain accurate records and case documentation using internal systems
- Assist with partner training, onboarding, and educational resources
- Participate in process improvement initiatives and help identify opportunities to enhance the customer experience
- Test new platform features and provide feedback to support operational improvements
Skills
- 2+ years of customer service, technical support, or call center experience (solar, lending, fintech, or SaaS experience is a plus)
- Fluent in both written and spoken English and Spanish
- Strong communication, problem-solving, and organizational skills
- Comfortable learning new technology and navigating multiple systems simultaneously
- Proficiency with Microsoft Office and Google Workspace
- Self-motivated with the ability to work independently in a remote environment
- Positive attitude, attention to detail, and a customer-first mindset
- Bachelor's degree or equivalent work experience preferred
Company Overview