Note: The job is a remote job and is open to candidates in USA. TELEX Business Support Services Inc. is a company that values personal growth and professional fulfillment in a remote work environment. The Customer Support Specialist is responsible for handling customer inquiries and providing resolutions, while also contributing to service improvement initiatives.
Responsibilities
- Handles inbound customer inquiries via email, live chat, and ticketing platforms, providing timely and accurate resolutions to a wide range of issues
- Documenting support cases
- Escalating complex concerns to appropriate teams
- Following up to ensure customer satisfaction
- Contributing to knowledge base articles and FAQs
- Tracks recurring issues and reports trends to help improve service quality and client retention
Skills
- At least 1–2 years of experience in customer service, client support, or a related role
- Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms
- Excellent verbal and written English communication skills with a warm, professional, and solution-oriented tone
- Ability to handle multiple conversations simultaneously while maintaining accuracy and composure
- Strong problem-solving skills and a genuine commitment to delivering an outstanding customer experience
- Experience in handling support tickets, resolving issues, and maintaining positive client relationships in a remote environment
- Experience in a remote or BPO setting
Benefits
- Work-from-home setup with a structured and supportive remote work environment
- Opportunities to grow professionally through mentorship, feedback, and skill development
- Collaborative team culture that values communication, reliability, and mutual respect
- Exposure to international clients and diverse industries that broaden professional experience
- Performance-based recognition and pathways for advancement within the organization
Company Overview