Note: The job is a remote job and is open to candidates in USA. Tint is a company focused on transforming the insurance industry by providing embedded insurance solutions. They are seeking a Customer Support Specialist to join their collaborative team, where the role involves assisting policyholders with inquiries, clarifying coverage, and ensuring a seamless insurance experience.
Responsibilities
- Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
- Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
- Document all customer interactions thoroughly in our internal systems
- Escalate complex issues as appropriate
- Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
- Communicate complex insurance topics in plain language to ensure customer understanding
- Work independently in a remote, fast-paced environment — you'll need to be self-directed, comfortable managing your own time, and able to stay focused without a lot of oversight
- Maintain a strong working knowledge of Tint's products, services, and policy guidelines
- Partner with Operations to keep support tools and workflows up to date
- Proactively ask questions and flag gaps rather than guessing — we'd rather you speak up than sit on uncertainty
- Bring ideas to the table for improving processes, documentation, and workflows as we scale
- Collaborate closely with the broader CS and Claims team — this is a highly collaborative group, and we're looking for someone who genuinely enjoys working with others, not just tolerating teamwork
Skills
- Active P&C License
- 3+ years of customer support experience
- 1+ year of experience supporting insurance products (P&C preferred)
- A track record of working independently in a remote role — you can be trusted to manage your home environment, stay focused, and hit the ground running without needing constant check-ins
- A self-starter mentality: you don't wait to be told what to do, but you also know when to ask the right question instead of guessing
- A collaborative mindset — you enjoy being part of a tight-knit team and pitching in beyond your own lane
- Comfort with a fast pace and some ambiguity — priorities shift, and you roll with it
- Excellent written and verbal communication skills
- Strong phone support and active listening skills
- High attention to detail and strong organizational skills
- Analytical mindset and problem-solving ability
- Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace
- Spanish fluency at a professional working level, both written and verbal
- Experience with Auto Mobility Insurance and/or Vacation Rental Insurance
- Experience in an insurtech or startup environment
- Experience working remotely
- Experience improving support workflows or documentation
Benefits
- Flexible Working. We're outcome-focused and give our people the flexibility they need to do their best work. We'll provide a stipend to set up your home office and reimburse co-working space memberships.
- Flexible Time Off. Flexible vacation, used whenever you need to recharge. Time off is coordinated with your manager and team needs, and we ask new hires to plan lighter vacation use while ramping during their first six months.
- Competitive Compensation. Competitive salary plus equity. We're all owners — when Tint succeeds, we all succeed. We also offer an FSA and 401(k).
- Comprehensive Healthcare. Tint covers 100% of employee and dependent premiums for medical, vision, and dental.
- Company Retreats. We meet in person twice a year at great locations — think Barcelona, Playa del Carmen, Mallorca. Add some flexible time off and you've almost got a free vacation somewhere cool.
Company Overview