Note: The job is a remote job and is open to candidates in USA. ContactUs Communications is hiring a Customer Support Representative to help participants use a prescription payment program that makes medication costs more manageable. The role handles inbound and outbound calls, supports enrollment and payment questions, assists with online accounts, and updates member information while following HIPAA and call standards.
Responsibilities
- Elections and enrollment
- Payment processing questions
- General prescription payment plan support
- Online account assistance
- Updating member information
- Clear communication and accurate account notes
- Proper caller verification before discussing details
- A helpful, patient, and solutions-focused approach
- Consistent adherence to HIPAA and call standards
Skills
- All new hires must be available to report onsite for 2 full weeks of training and nesting at: 📍 **111 Roberts Rd, Suite 400** **Grindstone, PA 15442**
- You must be able to report to our Grindstone, PA location for the **entire 2-week training/nesting period** in order to be considered for this opportunity
- * Friendly, confident, and professional on the phone
- * Goal-driven and detail-oriented
- * Comfortable multitasking (talking + typing = no problem!)
- * Able to follow client and company guidelines precisely
- * Available for evening and weekend shifts post-training
- * Contact centers
- * Healthcare
- * Hospitality
- * Retail
- * Food service
- * Familiar with HIPAA (nice to have, not required — we'll train!)
- * Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus
- * Type at least 20 WPM
- * Communicate clearly and confidently
- * Think on your feet and stay calm under pressure
- * Bring positive energy and a problem-solving mindset
- * Bilingual or multilingual proficiency is a PLUS
- * Flexibility to work evenings and weekends as scheduled
Benefits
- This position will transition to REMOTE work after successfully completing the required onsite training and nesting period!
- We'll train!
Company Overview