Note: The job is a remote job and is open to candidates in USA. EventCreate is an event management software platform that helps professionals create and manage virtual, in-person, and hybrid events. The Customer Support Representative serves as the first point of contact for customers, troubleshooting the event management platform and supporting registration, ticketing, websites, marketing, onboarding, and training.
Responsibilities
- Respond to customer inquiries via chat, email, and phone, providing professional and timely assistance
- Troubleshoot technical and non technical issues customers face while using our event planning platform
- Support customers with event registration, event websites, ticketing, and event marketing features
- Educate customers on event planning best practices, product features, and workflows, empowering them to use the platform effectively
- Collaborate with internal teams (engineering, product, and sales) to escalate complex issues and resolve customer concerns
- Document customer interactions, issues, and resolutions accurately in the support system
- Proactively identify customer pain points and share feedback with product teams to enhance the event planning experience
- Assist in the creation and maintenance of knowledge base articles, FAQs, and event planning onboarding resources
- Support new customer onboarding and training to drive adoption of our event management software
Skills
- 1-2 years of experience in customer support, preferably in a SaaS or tech driven environment
- Strong understanding of customer service workflows and problem solving
- Excellent communication skills (written and verbal) with the ability to simplify technical concepts
- Customer first mindset with an empathetic, solutions oriented approach
- Proficiency in support tools such as Zendesk, Intercom, or similar platforms
- Strong organizational skills, attention to detail, and ability to multitask
- A collaborative, team player mentality with a passion for problem solving
- Hands on experience in event planning, event coordination, or event management (conferences, corporate events, trade shows, weddings, or hybrid events)
- Experience using event management tools, event registration platforms, or event ticketing software
- Previous experience in B2B SaaS customer support
- Familiarity with APIs, integrations, or technical troubleshooting processes
- Multilingual abilities to support global customers
Benefits
- Remote work arrangement
Company Overview