About opportunicore
Welcome to opportunicore, a trailblazer in the packaging and logistics industry with a legacy spanning over 77 years. From humble beginnings in a garage to a nationwide presence, opportunicore has always put people first—our employees, our partners, and our customers. We’re driven by a passion for innovation, a commitment to quality, and a culture that values collaboration, continuous learning, and a healthy work‑life balance. Whether you’re a seasoned professional or just starting your career, opportunicore offers a dynamic environment where your contributions matter and your growth is supported every step of the way.
Position Overview
We’re looking for a proactive, detail‑oriented Remote Customer Support Representative to join our Client Coordination team. In this role, you’ll act as the trusted liaison between opportunicore’s clients and our Client Relationship Managers (CRMs), ensuring seamless communication, timely issue resolution, and a consistently high level of service. Your ability to understand client needs, coordinate internal resources, and provide thoughtful product recommendations will directly impact client satisfaction and business growth.
Why opportunicore?
- Competitive Compensation: $23.00 – $24.00 per hour, with potential for performance bonuses.
- Comprehensive Benefits: 401(k) with company match, health, dental, and vision insurance, paid time off, and flexible scheduling.
- Remote Work: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
- Career Growth: Structured learning paths, mentorship programs, and opportunities to move into senior support, account management, or operations roles.
- Culture of Innovation: Participate in cross‑functional projects, contribute ideas, and help shape opportunicore’s future.
Key Responsibilities
- Serve as the primary point of contact for clients within the CRM’s book of business, handling inquiries, escalations, and routine communications.
- Coordinate and schedule interactions between clients, CRMs, and internal teams (sales, logistics, finance) to ensure timely resolution of issues.
- Maintain accurate, up‑to‑date client records in opportunicore’s CRM system, including order history, preferences, and communication logs.
- Identify opportunities to upsell or cross‑sell opportunicore products and services that align with client needs, collaborating with CRMs to craft tailored proposals.
- Manage high volumes of email and phone traffic, triaging requests and ensuring a 95%+ first‑contact resolution rate.
- Prepare and distribute regular status reports, client satisfaction metrics, and feedback summaries to internal stakeholders.
- Participate in continuous improvement initiatives, providing feedback on processes, tools, and client experience enhancements.
- Adhere to opportunicore’s quality standards, data security policies, and compliance requirements.
Essential Qualifications
- High School Diploma or General Education Development (GED) certificate.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
- Strong clerical and data entry skills, with meticulous attention to detail.
- Basic mathematical proficiency (fractions, decimals, multiplication, division) for order calculations and reporting.
- Excellent written and verbal communication skills, capable of engaging diverse stakeholders.
- Experience managing multiple email accounts and high‑volume inboxes simultaneously.
- Self‑starter mindset: organized, proactive, and able to work independently in a remote setting.
- Friendly, professional demeanor with a genuine willingness to help clients and colleagues.
Preferred Qualifications
- Minimum of 2 years in a customer service or client support role.
- Familiarity with Enterprise Resource Planning (ERP) systems or similar business software.
- Experience in the packaging, logistics, or manufacturing sectors.
- Knowledge of CRM platforms such as Salesforce or HubSpot.
Skills & Competencies
- Client‑Centric Mindset: Ability to anticipate client needs and deliver proactive solutions.
- Problem‑Solving: Analytical approach to diagnosing issues and crafting effective resolutions.
- Time Management: Prioritize tasks, meet deadlines, and juggle multiple responsibilities.
- Collaboration: Work seamlessly with cross‑functional teams in a virtual environment.
- Adaptability: Thrive in a fast‑changing, technology‑driven workplace.
- Tech Savvy: Quick learner of new tools, platforms, and processes.
Career Growth & Learning Opportunities
At opportunicore, we believe in investing in our people. As a Customer Support Representative, you’ll have access to:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Regular training sessions on opportunicore products, industry trends, and customer success best practices.
- Cross‑training opportunities across sales, operations, and logistics to broaden your skill set.
- Clear career pathways to senior support roles, account management, or operations leadership.
- Annual performance reviews with actionable feedback and goal setting.
Work Environment & Culture
Working remotely with opportunicore means you’ll enjoy the flexibility to balance professional and personal commitments while staying connected to a supportive, collaborative team. We foster:
- Regular virtual team huddles and social events to build camaraderie.
- Open communication channels—your voice matters, and we actively seek your input.
- A culture of recognition—celebrating wins, milestones, and innovative ideas.
- Commitment to diversity, equity, and inclusion—creating a welcoming environment for all.
Compensation & Benefits
- Hourly Rate: $23.00 – $24.00 per hour, commensurate with experience.
- Benefits Package: 401(k) with company match, health, dental, and vision insurance.
- Paid Time Off: Generous vacation, sick leave, and personal days.
- Flexible Schedule: Work hours that fit your lifestyle while meeting client needs.
- Professional Development: Reimbursement for relevant certifications, courses, and conferences.
- Employee wellness programs, including mental health resources and wellness stipends.
How to Apply
If you’re ready to join a forward‑thinking team that values innovation, collaboration, and personal growth, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with opportunicore.
We’re Excited to Meet You!
At opportunicore, your expertise will help shape the future of our client relationships and drive our continued success. Bring your passion for customer service, your curiosity for learning, and your commitment to excellence. Together, we’ll build a brighter, more connected tomorrow.
Apply for this job