Note: The job is a remote job and is open to candidates in USA. HomeExchange operates the world’s largest home exchange community, helping members enjoy authentic travel experiences through a flexible and secure platform. The Customer Support Representative will support members, resolve account and platform issues, help users arrange exchanges, and contribute to service innovation while working remotely as part of the Support Team.
Responsibilities
- Identify members’ needs
- Help our members become experts at using our platform
- Answer emails of members from around the world to find solutions to their issues (difficulties on a page, cancellations, refunds, etc.)
- Help our members find an exchange (and enjoy the best vacation of their life!)
- Create your own project, (or participate in the creation) with the aim of continuing the innovation of HomeExchange.com
Skills
- • Excellent communication skills, verbal and written
- • Skills in Microsoft Office
- • Strong organizational and interpersonal skills
- • Must be able to deal effectively with confrontational situations
- • Detail oriented
- • Understand and follow work rules and procedures
- • Accept constructive feedback
- • Team player
- • You like teamwork and international environments
- • You love helping people and making them happy
- • You are an expert at listening and communicating
- • You are adaptable and enjoy working in a fast-paced environment
- • You are accurate, organized and reliable
- • You have the ability to take initiatives
- • You are an avid learner and like sharing your knowledge
- • Prior experience in customer service
- • Knowledge of a second language (French or Spanish ) is highly desirable
- • Experience with support/CRM tools, such as Zendesk
Benefits
- 20 days Paid time off
- 401(k)+401(k) match
- Health insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- Domestic and international seminars
- Free membership to our platform
- Work-from-home position
Company Overview