Note: The job is a remote job and is open to candidates in USA. ANDX is a company that values exceptional customer service and meaningful customer relationships. As a Customer Support Representative, you'll assist customers with account management, billing inquiries, service requests, and customer retention, all while working in a remote environment.
Responsibilities
- Deliver exceptional customer service and support through phone, email, and other communication channels
- Manage customer accounts, including billing support, service updates, and contract renewals
- Schedule service appointments and coordinate work orders with internal departments
- Explain service agreements, pricing options, and billing information to customers
- Support customer retention efforts by resolving concerns and identifying customer-focused solutions
- Maintain accurate records and document customer interactions
- Escalate complex issues when appropriate and complete administrative tasks as needed
Skills
- Previous customer service experience, preferably in a call center or high-volume customer support environment
- High School Diploma or equivalent required
- Strong communication, customer service, and relationship-building skills
- Proficiency with computers and customer management systems
- Excellent organizational skills with strong attention to detail
- Ability to multitask, solve problems, and adapt in a fast-paced environment
- Strong negotiation and conflict-resolution skills
- Self-motivated, dependable, and able to work independently in a remote environment
- Positive attitude and a genuine passion for helping customers
- Connect through a U.S.-based internet provider (VPN connections are not permitted)
- Maintain a secure and reliable internet connection, with Ethernet preferred
- Have internet speeds of at least 100 Mbps download and 20 Mbps upload
- Meet all company technology and security requirements
- Post-secondary education preferred
Benefits
- Monthly incentive program with uncapped earning potential.
- Paid training and comprehensive onboarding program.
- Company-provided technology hardware and software for remote work.
- Comprehensive health benefits package.
- 401(k) with a guaranteed 3% company contribution.
- Paid time off.
- Ongoing coaching, support, and professional development opportunities.
Company Overview