Note: The job is a remote job and is open to candidates in USA. Kontera global is seeking a Customer Support Representative to provide timely, empathetic customer assistance. The role handles customer requests, provides guidance, escalates issues, verifies account details, and documents cases for follow-through.
Responsibilities
- Respond to customer requests through approved messaging, email, or phone channels
- Provide accurate guidance using documented processes and available resources
- Escalate issues requiring specialist review to the appropriate team
- Verify account details using approved privacy and security procedures
- Use a professional, courteous tone in written and verbal communications
- Document key details so colleagues can continue a case if needed
- Maintain organized notes while handling several active requests
Skills
- Organized approach to cases, deadlines, and follow-up
- Willingness to ask for guidance and escalate unfamiliar issues
- Problem-solving skills for routine questions and requests
- Reliable remote collaboration and time-management habits
- Basic familiarity with email, chat, and common office tools
- We welcome candidates with relevant coursework, project work, or early professional experience
Benefits
- Remote within the United States
Company Overview