Remote Customer Support RepresentativeOur company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth.
Job DescriptionWe are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
Manage and lead a team of remote customer support representativesDevelop and implement customer service policies and proceduresMonitor team performance and provide coaching and feedbackHandle escalated customer inquiries and issuesAnalyze customer feedback and implement improvements to enhance customer satisfactionCollaborate with other departments to ensure a seamless customer experienceManage debt collections and overdue payments for delinquent customersRequirements: Proven experience in a customer support management roleExcellent communication and leadership skillsStrong problem-solving abilitiesAbility to work effectively in a remote team environmentExperience with customer support software and toolsBachelor's degree in Business Administration or related field (preferred)Benefits: Competitive salaryRemote work flexibilityHealth and wellness benefitsProfessional development opportunitiesQualifications- Proven experience in a customer support management role - Excellent communication and leadership skills - Strong problem-solving abilities - Ability to work effectively in a remote team environment - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field (preferred)Additional InformationPlease submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.