Note: The job is a remote job and is open to candidates in USA. MetLife is hiring a Customer Care Advocate to support dental insurance customers and providers. The role responds to inquiries about coverage, claims, and benefits, researches and processes requests, and provides professional, empathetic service.
Responsibilities
- Virtual roles work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Skills
- High School Diploma or GED equivalent
- 1 year of experience in a Remote Call Center Customer Service role
- Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- 2 + years Call Center or Customer Service Representative experience is preferred
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of MetLife
- Previous experience with Salesforce is a plus
Benefits
- Remote after 8 weeks onsite training; attend monthly in-office engagement day.
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