Note: The job is a remote job and is open to candidates in USA. Petco is a company dedicated to improving the lives of pets and their owners. They are seeking a detail-oriented Customer Support Coordinator for their Petco Love Lost platform, responsible for monitoring user activity and ensuring a safe experience for pet owners.
Responsibilities
- Monitor incoming user messages and support tickets, responding promptly and escalating issues as needed
- Keep a close eye on platform health — flagging data issues, reviewing user accounts, and playing an active role in maintaining a safe and trustworthy experience for every user on the platform
- Manage ongoing text and email communications with users, keeping interactions organized and documented
- Check in on open issues with our product and engineering teams, tracking progress and helping prioritize what needs attention
- Assist with creating content and assets to support platform operations
Skills
- Strong attention to detail — a lot of this work involves catching things others might miss
- Clear, professional written communication
- Comfortable managing multiple ongoing tasks and queues independently
- Follows established processes carefully, especially in sensitive situations
- Reliable and self-directed; able to stay on top of recurring responsibilities without heavy supervision
- A genuine care for animals and the people who love them
- Must be available at least 1–2 weekend days
- Expected to be part-time/30 hours weekly
- Remote
- Experience in animal welfare is a plus, but not required
Company Overview
Company H1B Sponsorship