Note: The job is a remote job and is open to candidates in USA. RunToWork provides automated 24/7 AI front-office coverage, dispatching, and call triage for service businesses and trade contractors. The company is seeking a part-time specialist to support customer onboarding and technical questions while managing cold outbound email campaigns, deliverability, inbox health, and lead triage.
Responsibilities
- Customer Success & Technical Support: Guide new clients through onboarding on runtowork.com, answer product questions via chat/email, and troubleshoot basic configuration settings with a patient, customer-first attitude
- Outbound Campaign Management: Monitor, organize, and manage day-to-day email campaigns inside Smartlead.ai and Instantly.ai
- Deliverability & Inbox Health: Keep an eye on domain warmup metrics, mailbox health, reply sorting, and bounce rates across cold email accounts
- Lead Triage: Review inbound replies from outreach campaigns, filter out unsubscriptions, and pass warm leads or demo requests directly to the team
- Feedback Loop: Document recurring customer questions and operational hurdles to help improve our onboarding guides and self-service materials
Skills
- Warm, clear, and professional written and verbal communication skills; comfortable explaining software workflows to non-technical users
- Direct experience with—or a demonstrated aptitude to quickly learn and operate—Smartlead.ai and Instantly.ai
- Comfortable with modern web apps, SaaS dashboards, browser troubleshooting, and cloud tools
- Ability to manage your schedule, stay on top of daily inbox checks, and work independently in a remote setting
- Prior experience in a Tier 1 customer support, virtual assistant, or sales development representative (SDR) role
- Basic understanding of email deliverability standards (SPF, DKIM, DMARC) and domain warming
- Familiarity with field service businesses or automated telephony platforms
Benefits
- Remote position
Company Overview