Note: The job is a remote job and is open to candidates in USA. Reston Consulting Group, Inc. is a federal contracting company providing technology solutions and customer support to government clients. The company is seeking a Level I Customer Support Hardware Installation Technician to provide field support through hardware installation, network configuration, site assessments, technical documentation, troubleshooting, and end-user training.
Responsibilities
- Conduct site surveys to assess and document existing network configurations and user requirements
- Assist with the design and optimization of network topologies
- Analyze technical requirements and prepare specifications for hardware acquisitions
- Prepare engineering plans and site installation Technical Design Packages (TDPs)
- Develop and coordinate hardware installation schedules
- Prepare drawings documenting configuration changes at customer sites
- Prepare site installation and test reports
- Configure computers, communications devices, and peripheral equipment
- Install and configure network hardware
- Test installed equipment and troubleshoot basic hardware and connectivity issues
- Train site personnel on the proper use and operation of installed hardware
- Build specialized interconnecting cables as required
- Maintain accurate technical and installation documentation
Skills
- **High school diploma or equivalent.**
- Minimum of **one (1) year of technical customer support experience**
- Experience installing, configuring, or supporting computer hardware, network equipment, communications devices, and peripherals
- Basic knowledge of network configurations and network hardware
- Ability to conduct site surveys and document technical and user requirements
- Ability to read, develop, or maintain technical drawings and installation documentation
- Basic hardware and network troubleshooting skills
- Strong customer service and communication skills
- Ability to communicate technical information effectively to end users
- Strong organizational skills and attention to detail
- Ability to work independently and coordinate installation activities and schedules
- **Available to report on-site at a customer-designated location as required.**
- Ability to successfully obtain and maintain a **Public Trust**
Benefits
- Remote work arrangement
- Work for a company proudly **Certified™ as a Great Place to Work® for four consecutive years**.
- Opportunities for technical training and professional growth.
- Medical benefits
- Dental benefits
- Vision benefits
- Paid time off
- Paid holidays
- 401(k) with company match
Company Overview