Note: The job is a remote job and is open to candidates in USA. Hays is seeking a Customer Support Executive to handle customer inquiries and provide client service support. The role includes onsite training in Mesa, Arizona, followed by remote work involving high-volume inbound calls, problem-solving, and customer assistance.
Responsibilities
- Must be located in the Mesa/Phoenix, AZ area
- 100% onsite for 4-6 weeks at 1130 N. Alma School Rd., Mesa, AZ
- Transitions to remote after training; candidates must remain in the Mesa/Phoenix area for occasional onsite meetings and training sessions
- Start Date: October 5th (training start date)
- Duration: Long-term contract assignment (duration TBD)
- Handling high-volume inbound calls and client inquiries
- Work independently in a remote environment after training
Skills
- Must be located in the Mesa/Phoenix, AZ area
- Training: 100% onsite for 4-6 weeks at 1130 N. Alma School Rd., Mesa, AZ
- Candidates must remain in the Mesa/Phoenix area for occasional onsite meetings and training sessions
- Previous Call Center/Customer Service Representative (CSR) experience
- Strong communication, customer service, and problem-solving skills
- Comfortable handling high-volume inbound calls and client inquiries
- Ability to work independently in a remote environment after training
- Experience in the financial services, banking, wealth management, or investment industry preferred
Benefits
- Transitions to remote after training
Company Overview