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About brighthush
brighthush is a trailblazing digital marketplace that connects buyers and sellers in the natural and lab‑grown diamond industry. Since its founding in 2017, the company has grown into a vibrant ecosystem that leverages cutting‑edge technology to streamline the entire diamond supply chain—from sourcing and grading to logistics and payment. With a global footprint and a commitment to transparency, sustainability, and customer excellence, brighthush is redefining how the world buys and sells precious gemstones.
Our mission is simple yet ambitious: to make high‑quality diamonds accessible, affordable, and ethically sourced for every customer. To achieve this, we rely on a dedicated team of professionals who share our passion for innovation, service, and integrity. Whether you’re a seasoned industry veteran or a fresh talent eager to learn, brighthush offers a dynamic environment where your contributions directly impact our growth and the satisfaction of our clients worldwide.
Why Join brighthush?
- Fully Remote, US‑Based: Work from anywhere in the United States while collaborating with a global team.
- Fast‑Paced Scale‑Up: Experience the thrill of rapid growth, continuous product launches, and evolving customer needs.
- Career Growth & Learning: Access to mentorship, training programs, and the opportunity to shape new processes.
- Vibrant Culture: A low‑hierarchy, intellectually stimulating environment that values creativity, ownership, and teamwork.
- Impactful Work: Your role will directly influence customer satisfaction and the scalability of brighthush’s marketplace.
Key Responsibilities
As a Remote Customer Support Executive, you will be the frontline advocate for our clients, ensuring a seamless experience across all touchpoints. Your day‑to‑day tasks will include:
- Responding to customer inquiries via live chat, WhatsApp, and email with a focus on speed and accuracy.
- Diagnosing and resolving issues related to orders, payments, product information, and platform usage.
- Collaborating with product, engineering, and logistics teams to identify root causes and implement long‑term solutions.
- Tracking and reporting on key performance indicators such as response time, resolution time, and customer satisfaction scores.
- Setting and refining personal KPIs to drive continuous improvement and align with team goals.
- Maintaining a deep understanding of our product roadmap to anticipate customer needs and provide proactive support.
- Documenting common issues and creating knowledge‑base articles to empower both customers and internal teams.
Essential Qualifications
- Minimum 2 years of experience in online customer support, live chat, and call centers.
- Demonstrated ownership mindset: taking full responsibility for customer outcomes.
- Exceptional organizational skills with the ability to juggle multiple platforms and priorities.
- Proactive, forward‑thinking attitude—anticipating problems before they arise.
- Assertive communication style, capable of voicing customer concerns to cross‑functional stakeholders.
- Strong collaboration skills, comfortable working with diverse teams across product, engineering, and operations.
Preferred Qualifications
- Experience with Zendesk or similar ticketing systems.
- Native or full professional proficiency in Spanish or French.
- Background in the luxury goods or e‑commerce sector.
- Knowledge of diamond grading, certification, or supply‑chain processes.
Skills & Competencies
Success at brighthush requires a blend of technical proficiency and soft‑skill excellence:
- Customer‑First Mindset: Empathy, patience, and a genuine desire to solve problems.
- Communication: Clear, concise, and persuasive written and verbal communication.
- Problem‑Solving: Analytical thinking to diagnose issues and recommend actionable solutions.
- Adaptability: Thriving in a fast‑moving environment with frequent product updates.
- Time Management: Prioritizing tasks to meet tight deadlines without compromising quality.
- Tech Savvy: Comfortable navigating multiple software tools and learning new platforms quickly.
Career Growth & Learning Opportunities
At brighthush, we believe that investing in our people fuels our collective success. As a Customer Support Executive, you will:
- Participate in quarterly skill‑building workshops covering advanced customer service techniques, product knowledge, and industry trends.
- Receive mentorship from senior leaders who will guide your professional development and help you set clear career goals.
- Have the chance to transition into specialized roles such as Customer Success Manager, Product Support Lead, or Operations Analyst based on performance and interests.
- Contribute to cross‑functional projects that shape the future of our marketplace, giving you exposure to product strategy, data analytics, and process improvement.
Work Environment & Culture
brighthush fosters a culture that values:
- Transparency: Open communication channels and honest feedback loops.
- Collaboration: Cross‑team initiatives that break down silos and encourage shared ownership.
- Innovation: A safe space to experiment, iterate, and bring fresh ideas to life.
- Inclusivity: A diverse workforce where every voice is heard and respected.
- Work‑Life Balance: Flexible schedules and a results‑oriented approach that respects personal commitments.
Compensation, Perks, and Benefits
While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:
- Competitive hourly or fixed‑term salary aligned with industry standards.
- Performance‑based bonuses tied to individual and team KPIs.
- Health, dental, and vision insurance options for eligible employees.
- Paid time off, including vacation, sick leave, and personal days.
- Professional development stipend for courses, certifications, or conferences.
- Access to a digital wellness platform and mental health resources.
- Regular virtual team‑building events and quarterly company‑wide gatherings.
How to Apply
If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to be part of a company that is reshaping the diamond industry, we would love to hear from you.
Submit your application through the link below and join brighthush in creating a brighter future for customers worldwide.
Apply for this job