Note: The job is a remote job and is open to candidates in USA. Whitefox is a purpose-driven company making a global impact on society and creating a healthier environment. The Customer Support Engineer role is vital for delivering customer satisfaction and requires strong problem-solving skills and the ability to manage customer support inquiries in a fast-paced environment.
Responsibilities
- Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities
- Promote safety in your work above all else
- Support existing industrial membrane installations, including process and procedure improvements
- Communication and collaboration with the process design team, and detail engineering team
- Ongoing operations procedure guidance and plant troubleshooting
- Gather, analyse, and report membrane and process performance data
- Develop training material(s) and mentor/train operations personnel on-site
- Provide onsite customer support presence at industrial plants, laboratories and supply chain partners as required
- Participate in onsite commissioning activities of new membrane installations
- Represent Whitefox at tradeshows and conferences
- Collaborate with sales teams for existing customer engagement & strategy alignment with new customers
- Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services
- Other related duties as assigned
Skills
- Bachelor's degree in chemical engineering discipline from an accredited university
- 1 – 3 years industry experience
- Understand the basic principles of heat and material balance
- Innovation & experimentation – adventurousness
- Communication & information sharing abilities
- Collaboration & Teamwork
- Strategic & pragmatic thinking
- Resilience
- Learning Agility
- Strong MS Office familiarity, MS Excel in particular
- Basic understanding of industrial equipment, e.g. pumps, heat exchangers, distillation columns, etc
- Familiarity with ethanol production a plus
Benefits
- Bonus pay
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- HEKA Spending Account
- Professional development assistance
Company Overview