Note: The job is a remote job and is open to candidates in USA. LanceSoft, Inc. is seeking a Customer Support Associate IV to join their team in Milford, OH. In this role, you will handle customer orders, ensure accuracy in order processing, and provide support to customers regarding their inquiries.
Responsibilities
- Receive customer orders (both internally and externally), reviewing customer order requirements
- Resolve any missing, ambiguous or non-standard customer requirements
- Enter orders into the business system and following up with customers regarding changes to orders
- Be accurate in all phases of order entry, debits, credits and returns and the approval process according to client guidelines
- Counsel customers on basic information concerning shipments, availability, packaging, and other general information
Skills
- Working experience in Customer Service-related field or college degree
- Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support
Company Overview
Company H1B Sponsorship