Note: The job is a remote job and is open to candidates in USA. Codefeast is seeking a Customer Service AI Trainer to create and review conversational data for speech-to-speech AI agents. The role involves participating in realistic customer support conversations, following project guidelines, and reviewing work based on quality feedback.
Responsibilities
• Participate in natural customer service conversations as a customer and/or representative
• Simulate realistic support interactions and workflows
• Follow provided scenarios, conversation guidelines, and project instructions
• Maintain natural pacing, tone, pronunciation, and conversational flow
• Ensure recordings sound authentic and conversational rather than read or scripted
• Review assigned work and make corrections based on quality feedback when required
Skills
• At least 2 years of professional customer service experience
• At least 1 year of AI training experience
• Very strong spoken English with natural US English accent and usage
• Strong customer communication, listening, comprehension, and interpersonal skills
• Experience resolving issues and complaints and handling varied customer situations professionally
• Ability to communicate naturally and conversationally
• Call center or contact center operations
• Customer support, customer success, or client services
• Technical support or help desk operations
• CRM-based customer support workflows
• AI training or conversational AI projects
• Speech or audio-related work
Company Overview
• Empowering Businesses with the Right Talent – Contract or Permanent, We Deliver. We specialize in building agile teams for the modern workplace. It was founded in 2021, and is headquartered in Delhi NCR, Delhi, IN, with a workforce of 51-200 employees. Its website is https://www.codefeast.in.