Note: The job is a remote job and is open to candidates in USA. Arrow Electronics, through its SiliconExpert business, delivers trusted intelligence for the global electronics supply chain. The Customer Success Representative manages customer accounts, onboarding, training, renewals, and growth while supporting customer inquiries and collaborating with Sales, Marketing, Channel, and Technical teams.
Responsibilities
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles onboarding and ongoing training to increase retention and uncover upsells
- Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation
- Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues
- Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand
- Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time
Skills
- Incumbent has limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems
- Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function
- Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems
- Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function
- Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience
- For Colorado-based candidates: Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home
- If not located in Colorado: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- For Colorado-based candidates: Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
- If not located in Colorado: Fully Remote
Company Overview
Company H1B Sponsorship