Note: The job is a remote job and is open to candidates in USA. Rentable operates a security deposit management platform for property managers and tenants. The Customer Success Representative serves as the primary point of contact for property managers, handling customer communication, education, issue resolution, and support throughout the deposit lifecycle while identifying trends and maintaining service quality.
Responsibilities
- Serve as the primary point of contact for property managers using the security deposit platform. Will be monitoring property manager-related tickets specifically
- Communicate clearly about: Deposit collection, holding, and refund workflows Compliance considerations and timelines Platform features and updates
- Respond to customer inquiries via email, phone, and ticketing systems
- Escalate issues to the proper channels for quick resolution
- Identify trends, risks, and recurring questions among property managers
- Maintain accurate customer records in CRM and CS tools
Skills
- US‑based and authorized to work in the United States
- 1–3 years experience in Customer Success, Customer Support, or Account Management
- Experience working with property managers, real estate technology, or property operations
- Strong written and verbal communication skills
- Ability to explain complex processes in simple, reassuring terms
- Familiarity with property management software (Rent Manager/RMX/Yardi)
Company Overview