Note: The job is a remote job and is open to candidates in USA. Taranis is an AI-powered crop intelligence platform that provides data-driven agronomic recommendations to agricultural advisors and growers. The Customer Success Representative partners with Regional Account Managers to drive customer retention, renewals, in-season engagement, onboarding, ROI realization, and account expansion across an assigned territory.
Responsibilities
- Partner closely with the Regional Account Manager as the territory’s Customer Success lead
- Serve as the day-to-day operational contact for assigned accounts
- Drive pre-season onboarding alignment and expectation setting
- Maintain proactive, high-touch communication throughout the growing season
- Monitor account health, adoption metrics, and engagement levels
- Deliver ROI reviews and seasonal business summaries to support renewal conversations
- Identify in-season expansion and upsell opportunities and coordinate execution with RAM
- Deliver virtual and in-person trainings, platform walkthroughs, and webinars
- Proactively resolve customer issues with a solutions-oriented mindset
- Document activity, account updates, and renewal status in Salesforce
- Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution
Skills
- 3+ years of experience in agricultural retail, cooperative, agronomy, or customer-facing ag roles
- Strong understanding of corn and soybean production systems
- Experience managing customer relationships and driving retention
- Demonstrated ability to communicate value and ROI to stakeholders
- Strong organizational skills with the ability to manage multiple accounts simultaneously
- Results-oriented mindset with strong accountability and follow-up
- Willingness to travel periodically within assigned region
- Experience in Precision Agriculture or AgTech
- Familiarity with digital agronomy tools, imagery, or data-driven platforms
- CCA certification
- Experience using Salesforce, Google Suite, and Zoom
Benefits
- Remote work arrangement
- We value diverse perspectives and ensure every voice is heard.
- We support flexibility, balance, and long-term growth.
- Cross-functional teamwork and collaboration.
Company Overview