Note: The job is a remote job and is open to candidates in USA. Noma Security is building an AI Security and Governance Platform that helps organizations adopt AI and LLMs with visibility and control. The Customer Success Operations Manager will own the systems, reporting, and process infrastructure supporting the post-sales organization, including dashboards, playbooks, automations, renewals, and QBR processes.
Responsibilities
- Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use
- Templatize the decks and playbooks currently duplicated across TAMs into one source of truth the team actually adopts
- Design processes and automations that cut manual work across task tracking, QBR prep, and renewals
- Build and maintain a centralized resource hub for post-sales content: decks, playbooks, process docs
- Support renewal tracking and reporting across the TAM team's book of business
- Partner with TAMs, support, and leadership to surface operational gaps and prioritize fixes
- Act as the resourceful connector who scopes technical builds, like dashboard work, and pulls in the right internal partner instead of stalling solo
- Stay current on post-sales and revenue operations practices as the team scales
Skills
- * 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization
- * A track record of building dashboards, decks, or playbooks that got adopted, not just built
- * Experience supporting renewals and revenue-adjacent reporting
- * Comfort operating with real autonomy, bringing solutions rather than escalating problems
- * A bias toward systems: you template a process after doing it twice, not the tenth time
- * Comfortable in a fast-paced, high-intensity startup environment with shifting priorities
- * Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement
Benefits
- Comprehensive medical, dental, and vision coverage
- Home office setup reimbursement
- Short- and long-term disability insurance
- Life and accident insurance
- 401(k) retirement savings plan
- Unlimited paid time off (PTO) - We trust you to manage your time
- A warm, supportive, and people-first company culture
- A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
- Equity options that let you share in Noma’s growth and success
- Remote work
Company Overview