Note: The job is a remote job and is open to candidates in USA. Owlery is an AI-powered logistics platform built for shippers, founded by principal engineers from Uber Freight. As a Customer Success and Operations Manager, you will oversee customer satisfaction, analyze data for operational management, and ensure effective communication with customers to enhance their experience.
Responsibilities
- Onboard new customers, ensuring customers see the value and impact of Owlery as quickly as possible. Your customers will love you
- Collaborate closely with product and engineering to relay customer feedback and help tailor our solutions to better meet customer needs. You will directly shape our product roadmap
- Analyze customer data to identify trends, anticipate needs, and proactively come up with solutions
- Drive regularly scheduled check-ins and QBRs with customers
Skills
- 3+ years of work experience in the logistics/supply chain/technology industry, ideally in a shipper-facing role
- You enjoy helping others and building relationships
- You are a proactive person with high agency — you like to get things done
- You hold yourself to a high standard and have impeccable attention to detail
- You're technically curious — you don't need to be an engineer, but you're comfortable digging into data, navigating a complex product, and thinking like one when troubleshooting
- You've supported or worked with configurable software — tools where every customer sets things up differently — and you're comfortable helping users translate their real-world operations into platform workflows
- You are a prompt and clear communicator
Benefits
- Equity in the business to share in our success
- Premium healthcare coverage including medical, dental, and vision plans
- Company-sponsored 401K plan and FSA
- Access to premium AI tools like ChatGPT Plus and Claude Pro to keep your workflow sharp
- Unlimited PTO because we trust you to manage your time
- Travel to meet face-to-face with the team and customers — we invest in getting remote teammates together often
Company Overview