About brighthush
brighthush is a forward‑thinking, technology‑driven agency that empowers families to safeguard what matters most. Since our founding in 2019, we have grown into one of the most dynamic players in the life insurance and financial services landscape. Our mission is simple yet powerful: to provide families with the tools, knowledge, and support they need to secure their future, while delivering an unparalleled client experience that feels personal, trustworthy, and genuinely caring.
At brighthush, we blend cutting‑edge digital platforms with a human‑centric approach. Our team is built on a foundation of integrity, collaboration, and continuous learning. Whether you’re a seasoned professional or a recent graduate, you’ll find a culture that values your voice, encourages innovation, and rewards results. We’re proud of our remote‑first mindset, which allows us to attract top talent from across the United States and give our team members the flexibility they need to thrive both personally and professionally.
Why Join brighthush?
- Impactful Work: Every interaction you have helps families protect their future. Your role directly influences the peace of mind of our clients.
- Remote‑First Flexibility: Work from anywhere in the USA with a flexible schedule that supports work‑life balance.
- Growth & Development: We invest in your career with performance‑based bonuses, leadership training, and a clear path to advancement.
- Competitive Compensation: Base salary plus attractive bonuses, plus discounted personal coverage options.
- Team Culture: A supportive, service‑driven environment that celebrates collaboration, integrity, and continuous improvement.
Key Responsibilities
As a Remote Customer Success Manager at brighthush, you will be the primary point of contact for our clients, ensuring a seamless, high‑quality experience from initial outreach to ongoing support. Your day‑to‑day activities will include:
- Proactively following up with warm leads and responding to prior client inquiries in a timely manner.
- Conducting virtual meetings via Zoom or phone to understand client needs, explain coverage options, and guide families toward the best solutions.
- Maintaining clear, professional, and empathetic communication across all channels—email, chat, and phone.
- Collaborating closely with the sales, underwriting, and support teams to ensure consistent, smooth client interactions.
- Tracking and meeting performance goals, including lead conversion rates, client satisfaction scores, and revenue targets.
- Participating in weekly virtual training and development sessions to stay current on product knowledge, industry trends, and best practices.
- Building and nurturing long‑term relationships with both company‑generated and self‑generated leads.
- Educating families on how their coverage options can support long‑term security and protection, translating complex insurance concepts into clear, actionable insights.
Essential Qualifications
- 3+ years of experience in sales, customer service, or a related field—preferably within life insurance, financial services, or a high‑touch client‑facing role.
- Strong verbal and written communication skills, with the ability to convey complex information in a clear, engaging manner.
- Proficiency with modern digital tools (CRM systems, video conferencing, collaboration platforms).
- Excellent time‑management and organizational skills, capable of juggling multiple client accounts simultaneously.
- Professional, dependable, and service‑driven mindset—always putting the client first.
- People‑first attitude with a genuine willingness to learn and adapt.
- Flexible availability, including evenings or weekends as needed to accommodate clients’ schedules.
- Reliable smartphone, computer, and high‑speed internet connection to support remote work.
- Active Life and Health Insurance License or a strong desire to obtain one with brighthush’s support (resources available to help you acquire a license in as little as 7–10 days).
Preferred Qualifications
- Prior experience in a customer success or account management role within the insurance or financial services industry.
- Knowledge of life insurance products, underwriting processes, and regulatory compliance.
- Experience using CRM platforms such as Salesforce, HubSpot, or similar.
- Demonstrated success in meeting or exceeding performance metrics in a remote or hybrid environment.
- Strong analytical skills, with the ability to interpret data and translate insights into actionable strategies.
Skills & Competencies
- Client‑Centric Communication: Ability to build rapport quickly and maintain trust over virtual channels.
- Digital Fluency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
- Problem‑Solving: Quick thinker who can address client concerns and find solutions that align with their goals.
- Collaboration: Works effectively with cross‑functional teams to deliver a cohesive client experience.
- Adaptability: Thrives in a fast‑moving environment, adjusting priorities as needed.
- Resilience: Maintains composure under pressure and remains focused on client outcomes.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. We offer:
- Structured mentorship programs pairing you with senior leaders.
- Access to industry‑leading training modules covering product knowledge, sales techniques, and customer success best practices.
- Clear advancement pathways—from Customer Success Manager to Senior Manager, Director, and beyond.
- Opportunities to lead projects, contribute to product development, and influence company strategy.
- Annual leadership retreats and team‑building trips for high performers.
Work Environment & Culture
Our remote‑first culture is built on trust, transparency, and a shared commitment to service excellence. You’ll enjoy:
- Flexible work hours that respect your personal commitments.
- Regular virtual team huddles, social events, and wellness initiatives.
- A collaborative environment where ideas are welcomed and celebrated.
- Access to cutting‑edge technology and tools that streamline your workflow.
- A culture that values integrity, accountability, and continuous improvement.
Compensation & Benefits
While specific figures may vary based on experience, we offer a competitive package that includes:
- Base salary commensurate with market rates for remote Customer Success roles.
- Performance‑based bonuses and incentives tied to client satisfaction and revenue targets.
- Discounted personal coverage options for you and your family.
- Health, dental, and vision insurance plans.
- 401(k) plan with company match.
- Paid time off, holidays, and flexible sick leave.
- Professional development stipend and resources.
How to Apply
If you’re ready to join a forward‑thinking agency that values your expertise, offers a flexible remote work environment, and rewards high performance, we want to hear from you. Click the link below to submit your application and start your journey with brighthush.
Apply for this job