About brighthush
brighthush is at the forefront of the digital work platform revolution, empowering organizations worldwide to unlock the full potential of their workforce through cutting‑edge End User Computing (EUC) solutions. Founded in 2024, brighthush has quickly become a trusted partner for enterprises looking to modernize device management, secure access, and deliver seamless application experiences across the globe. With a culture that values innovation, collaboration, and continuous learning, we are committed to creating an inclusive environment where every team member can thrive.
Why Join brighthush?
As a Remote Customer Success Manager, you will play a pivotal role in ensuring our customers achieve tangible business outcomes and realize maximum value from our EUC portfolio. You will be the bridge between our customers and the brighthush product ecosystem, guiding them through adoption milestones, fostering strategic relationships, and driving growth opportunities—all while working from anywhere in the United States.
Key Responsibilities
- Maximize Customer Value and Retention – Drive adoption and utilization of brighthush EUC products, identify upsell and cross‑sell opportunities, and implement retention strategies that keep customers engaged and satisfied.
- Develop & Manage Success Plans – Create comprehensive Customer Success Plans tailored to each client’s objectives, assign accountable owners, and track progress against key performance indicators to ensure delivery of desired outcomes.
- Guide Adoption Across the brighthush Stack – Lead customers through critical adoption milestones, including UEM enrollment, modern management rollouts, Horizon pod/cloud deployments, Access identity integrations, and Intelligence dashboard & automation adoption.
- Cross‑Functional Collaboration – Partner with support, engineering, sales, and architecture teams to resolve issues swiftly, share insights, and maintain a holistic view of customer health.
- Build Strategic Stakeholder Relationships – Engage with business decision makers and key stakeholders at all levels, positioning brighthush as a trusted advisor and partner.
- Risk Management & Mitigation – Anticipate potential risks to customer success, develop mitigation plans, and proactively communicate with stakeholders to safeguard customer satisfaction.
- Product Feedback Loop – Collaborate with product management to capture customer feature requests, prioritize enhancements, and influence the roadmap.
- Deepen & Expand Partnerships – Identify opportunities to broaden product adoption within accounts, secure long‑term commitments, and nurture relationships across multiple business units.
- Executive‑Level Presentations – Deliver compelling business and technical presentations to executive audiences, translating feature adoption into measurable business impact.
- Travel (up to 20%) – Attend client meetings, industry events, and internal workshops as needed to strengthen relationships and stay current on market trends.
Essential Qualifications
- Bachelor’s degree or equivalent combination of education and professional experience.
- Deep understanding of core EUC concepts: modern management vs. legacy PC lifecycle management, BYOD and corporate‑owned device strategies, application virtualization and delivery, and Zero Trust security architecture.
- Hands‑on experience with the brighthush EUC portfolio or equivalent legacy EUC product line.
- Familiarity with adjacent enterprise ecosystems: Microsoft 365/Intune coexistence scenarios, Apple Business Manager, Android Enterprise, certificate services (PKI), and common directory/identity platforms.
- Experience guiding customers through platform migrations (e.g., legacy management to modern management, on‑premises Horizon to cloud).
- Proficiency in interpreting product telemetry and adoption data to build consumption and health narratives.
- Experience with ITSM and productivity ecosystems commonly integrated with EUC platforms (ServiceNow, Microsoft 365, Google Workspace).
- Strong communication, presentation, and stakeholder‑management skills.
- Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.
Preferred Qualifications
- Familiarity with instant clones, App Volumes, and Dynamic Environment Manager.
- Hands‑on administration experience or industry certifications in Workspace ONE or Horizon (e.g., brighthush certified professional credentials).
- Prior experience in a Customer Success or Account Management role within the EUC or broader IT solutions space.
- Knowledge of cloud‑native security frameworks and Zero Trust implementation strategies.
- Experience with data‑driven customer health scoring and predictive analytics.
Skills & Competencies
- Strategic thinking and the ability to translate technical solutions into business value.
- Exceptional analytical skills with a data‑first mindset.
- Strong project management capabilities, including the ability to juggle multiple accounts and priorities.
- Excellent written and verbal communication skills, with the ability to tailor messaging for technical and executive audiences.
- Customer‑centric mindset, always advocating for the client’s best interests.
- Adaptability and resilience in a dynamic, evolving technology landscape.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight).
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Customer Success Manager, you will have access to:
- Structured onboarding and continuous training programs covering the entire brighthush product suite.
- Mentorship from senior leaders and cross‑functional experts.
- Opportunities to lead high‑impact projects, such as customer advisory boards or product beta programs.
- Clear career pathways into senior Customer Success, Account Management, or Product Management roles.
- Regular performance reviews with actionable feedback and growth plans.
Work Environment & Culture
brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote‑first approach means you can work from anywhere in the United States while staying connected through:
- Weekly virtual team huddles and cross‑departmental syncs.
- Access to a robust digital collaboration suite (Slack, Teams, Confluence).
- Annual virtual retreats and optional in‑person meet‑ups for team building.
- A commitment to work‑life balance, with flexible hours and generous paid‑time‑off.
Compensation & Benefits
- Competitive base salary commensurate with experience.
- Performance‑based commission structure.
- Employee ownership opportunities.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) with company matching contributions.
- Disability insurance and life coverage.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development stipend and access to industry conferences.
- Remote work stipend to support home‑office setup.
Ready to Make an Impact?
If you are passionate about helping organizations transform their digital work experience, thrive in a fast‑moving environment, and enjoy building lasting relationships with customers, brighthush invites you to apply. Join us in shaping the future of End User Computing and delivering unparalleled value to our clients worldwide.
Apply today and become a key driver of success at brighthush!
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