[Remote] Customer Success Manager - EMEA

Note: The job is a remote job and is open to candidates in USA. Arango delivers a unified, natively multimodel contextual data platform that helps enterprises connect fragmented data with LLMs, copilots, and AI agents. The Strategic Accounts Customer Success Manager will drive adoption, retention, and expansion across high-value accounts through technical support, tailored onboarding, executive engagement, business reviews, and collaboration with Sales, Support, Product, and Engineering.

Responsibilities

• Provide elevated level of technical support in resolving issues/bugs/upgrades
• Lead onboarding & adoption with tailored success plans
• Build trusted advisor relationships with customers at executive & operational levels
• Conduct QBRs/MBRs to track ROI & business outcomes
• Identify expansion opportunities in collaboration with Sales
• Make sure all customers concerns/questions are addressed
• Keep track of your customer’s open cases and work with support team to solve those
• Serve as the voice of the customer into Product & Engineering

Skills

• 5 years of prior experience in customer-facing roles, including customer engagement, and providing technical training to customers
• Experience with ticketing systems (JIRA, Zendesk, etc.)
• Experience with at least one programming language, e.g., C++, Java, JavaScript
• Network fundamentals (DHCP, DNS, HTTP)
• Hands-on experience with Unix/Linux system administration (RedHat, CentOS, CoreOS)
• Containerization with Docker and Kubernetes
• Prior experience with NoSQL technologies and database systems
• Strong troubleshooting skills and excellent technical communication skills (in English)
• Strong root cause analysis and analytical skills
• Ability to prioritize tasks in a fast-moving environment
• Remaining calm in pressure situations and adapting quickly to change
• Experience with graph technologies is considered a plus

Benefits

• Remote work in Europe (CEST)
• Contributing to cutting-edge AI and data infrastructure
• Collaborating with experienced engineers, marketers, and product leaders
• Helping shape how enterprises build AI-powered applications

Company Overview

Arango provides the trusted data foundation for enterprise AI through its Contextual Data Platform, transforming fragmented enterprise data into a contextual data layer that enables AI systems to operate with business context at scale. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://arango.ai.

Company H1B Sponsorship

Arango has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.