Note: The job is a remote job and is open to candidates in USA. CreatorHive is a fast-growing UGC academy in the creator economy. The Customer Success Manager will own a portfolio of 50 to 100 active students, helping them achieve results through check-ins, re-engagement, payment and collection management, renewals, upgrades, referrals, and performance tracking.
Responsibilities
- Run check-in calls that move students forward — not surface level catch-ups, real conversations that diagnose where someone is stuck and get them unstuck
- Re-engage students before they disappear. You see the warning signs early and you reach out before it is too late
- Manage payment plans and collections without flinching. You follow up professionally and you do not avoid the money conversation
- Lead upgrade and renewal conversations naturally. You identify who is ready for the next level and you open that door
- Cultivate referrals from students who are winning. Your best students know other moms who need this — you create the conditions for that conversation to happen
- Track your numbers every week. Retention rate, check-in completion, collection rate, upsell revenue. You know your book cold
Skills
- You have experience in customer success, coaching, account management, or a sales-adjacent role
- You understand the UGC and creator economy. This world is not new to you
- You are a natural relationship builder who also knows how to hold people accountable — those two things are not in conflict for you
- You can manage 50 to 100 relationships without anything slipping through the cracks
- You are comfortable having direct conversations about money, missed payments, and hard truths
- You want to earn based on what you produce, not hours logged
- You are available during US business hours
Benefits
- Commission on upsells, renewals, and referrals with no cap
Company Overview